SRS staff training courses have been developed and upgraded over the years.
Customers are encouraged to attend various courses dependent on their specific needs.
The education/training courses focus on the following aspects of the retail industry:
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Introduction to SRS course
Course Objectives
To introduce new employees to the company and ensure that they gain sound knowledge of the following aspects:
- Vision & Goals
- Work ethic
- Services
- Company structure and function of each employee level
- Employee working conditions and benefits
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Basic Merchandising course
Course Objectives
- Establish uniformity throughout merchandising force
- Personal development
- Establish understanding of the importance of effective merchandising as opposed to shelf packing
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In-store Representative Training Course
Course Objectives
- Establish uniformity throughout sales force
- Personal development
- Establish culture of selling – not order taking
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Advanced Sales Representative Training
Course Objectives
To maximise sales through:
- Personal development
- Affirming a culture of selling – not order taking
- Increasing self-confidence
- Improving job satisfaction and enjoyment
- Stimulating creative thought
- Establishing common sales methods
- INCREASING SALES
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Basic Financial Management course
Course Objectives
- Teach basic budgeting skills
- Instil an understanding of what debt is and how to minimize it.
- Instil a culture of financial discipline.
- Teach the “Cut your coat according to your cloth” policy.
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Financial Management Course
Course Objectives
- To equip SRS alliances and franchisees with the necessary/appropriate financial skills required to sustain their businesses.
- To improve the understanding of sales, regional and general management personnel with regard to the following :-
-Their influence on the financial stability of the business.
-The importance of effective financial management.
-The reasons that certain financial decisions are taken. - To create uniformity of financial systems, understanding and planning throughout the company.
- To instil a culture of financial discipline.
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Basic People Management
Course Objectives
- To equip supervisory, junior management & sales personnel with the skills required to effectively manage and develop their subordinates and manage productive relationships with customers.
- To improve the productivity and job satisfaction, through effective management of all personnel.
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Key Accounts Management
Course Objectives
- To formalise a general system of dealing professionally and efficiently with buyers.
- To develop specific key accounts systems for specific store groups based on their individual modus operandi.
- To develop an efficient key accounts system which results in the achievement of desired outcomes.
- To maximise sales.
- To establish uniformity and standards of the key accounts function throughout the organisation thus enabling us to measure performance standards.
- To establish an industry leading standard which exceeds our customers expectations.
- To equip people with the necessary key accounts negotiation skills.