Select Retail Services

National specialists in non food Sales, Merchandising and Trade Marketing

Phone: +27 (0)11 452 8897

Fax: +27 (0)11 452 8898

Service

Our National Footprint enables us to reach further and give you the support and service that you expect!

Chain Stores

Hyper-type stores	Supermarket-type stores	Independent and cash & carry (selected) stores
Checkers Pick n Pay Makro Builders Warehouse Trade Centre Masstores (Game and Dion Wired) Hifi Corp	Shoprite Checkers Stax Pick n Pay Franchise Pick n Pay Corporate Builders Express	Mica Jack's Paint CBW Afgri Cash Build Spar Spar Build It Jumbo Cash and Carry Shield Friendly Grocer OK Foods

NOTE: The above independent and Cash & Carry stores are serviced in all areas with the exception of KZN and the Western Cape. These areas will be serviced in the near future.

Merchandising (The CORE of our business)

Our Merchandisers are responsible for the following:

Negotiation of space allocation
Packing of stock onto shelves and pegs
Control of shelf-edge labels and pricing
General housekeeping
Building of promotional displays
Control of point-of-sale material
Implementation and maintenance of planograms where appropriate

In order to maintain the highest standards in all stores, area managers are dedicated to internal
monitoring of staff performance and maximising sales potential on all products.

Sales

Sales representatives call on all stores on a fortnightly basis.

They are responsible for the following:

Negotiation of order quantities
Order collection
Ensuring that merchandising standards are maintained
Negotiation of space allocation
In-store promotional activity
Stock counts where and when necessary
Communication related to product returns

Trade Marketing

Within given parameters and in co-operation with our Customers, we offer the following services at buyer level:

Product listings
Negotiation of trading terms
Trade reviews
Negotiation of promotional activity
We currently deliver Trade Marketing services from Johannesburg to all chain store Head Offices and Regional Offices in the Gauteng and KZN areas. This function is handled by our Eastern and Western Cape Franchisees in all relevant Head Offices and Regional Offices in these areas.

Customer Education

As of the beginning of 2009 SRS has introduced basic training programmes whereby various levels of customer employees are encouraged to attend information/training sessions which will assist with their understanding of the following aspects of our business:

General business description
What to expect of our service
Specific sales and merchandising training
Business history and operational structure
Key Accounts Management, Administration and Finance

Communication

SRS has partnered with Advance Mobility, one of the country's premier wireless communication service providers. Selected SRS sales and merchandising staff have been provided with hand-held palm-top computers to offer our customers real time marketing, display and sales information at store level. Full service details are available on request.

CUSTOMER TRAINING COURSE

Resulting from the successful launch of the SRS AS A PARTNER course given to our customers’ service management, we have been asked to open up our invitation base to include other customer employees, who will benefit by gaining a better understanding of the role of SRS as a partner.

Our next course will take place shortly and we are delighted with the response to date from customers, such as, Connoisseur Electronics, Grand Battery Technologies and SNT. The course covers:

• What our responsibilities are to our customers
• What our customers should expect of us
• What we expect of them
• Exact SRS service details
• Other SRS industry insights

MD Doug Cresswell says: “The course fosters close working relationships and provides networking opportunities for all attendees.”